We at Mettw, D.M. we are attentive and we care about your Privacy, we protect your data and use it to deliver you the products you order, keep you informed about our news and improve your browsing and shopping experience every day.
This section is dedicated to explain clearly and easily how we use data in our customers, if you have additional questions you can always write to us at support@mettw.com
What information do we use and why
The data you enter during the order: are used to fulfill the sales agreement and be able to ship you the products you ordered. We also use this data to send you SMS and shipping confirmation emails so you know when your order will arrive.
If during the ordering phase you authorize us to send you newsletters and communications regarding the news of our products along with discounts and promotions reserved for you, you will receive regular emails from us.
At any time you can delete your contact from our mailing list simply by clicking on the link Unsubscribe in all emails/newsletters that you will receive at the bottom of the email.
Your credit card information: They are NOT saved in our systems and no of our employees are able to read them. The only thing we can see is the type of credit card used and the last 4 digits. We need this information to be able to respond to your customer service requests and to keep track of how orders are paid.
For credit card receipts, we use the world's highest security systems and partners such as PayPal, Stripe, Apple Pay and others.
The data you leave when you sign up for the site or newsletter: all the data we ask when you sign up for the site or newsletter is aimed at improving your shopping experience and speeding up making your future orders easier. For example, we may ask you for additional and optional information such as the age of your children, the reason we do this is to offer you interesting products and in line with your children's age range or to offer you coupons for the birthday etc.
All optional data that you are asked for is optional so you will always be free to leave it to us or ask us to delete it at any time.
Contact history: what you write to our customer service is retained so that we can keep a history of your requests and be able to respond as quickly as possible to subsequent requests for assistance. We must do this in order to fulfil the contract and provide you with the best possible level of assistance.
Order history: First, we must remember orders to fulfill the sales contract, check the fulfillment and shipping status of orders, and comply with tax and legal obligations.
History of products saved on the wishlist: our systems automatically save the products you save in the Wishlist, we use this data in an automated way to allow you to buy the products you have saved in the list improving your user experience and speeding up your purchase flow. After all, if you click the save button in the wishlist you expect the products to be saved, of course you are always free to delete them at any time by clicking on the appropriate button.
In general you are not obliged to give us any of the above information, but if you do not you will not be able to buy from our site simply because we would not be able to meet your request without the required data. This is your choice that we respect.
Please note that the information you leave us is anonymized and aggregated for statistical purposes, testing our computer systems, data analysis, app development and new products.
Communicating your information
We do NOT sell and do NOT give your data to third parties. We only use them for all our services.
However, in fulfilling our services and fulfilling the sales agreement, we must disclose your data or make it available to:
- Our employees in order to perform the services and fulfill the sales agreement
- Company of our group, controlled or linked now or in the future
- Partner companies working to enable us to send products, logistics companies and shipping companies (couriers)
- Consultants or partners in our business who work for us to enable us to improve the services offered or ship your orders
Commercial Communications
If you have given us permission to send Newsletters and commercial communications, we will send them to you by email or SMS to introduce you to new products or offer you discounts and offers dedicated to you.
At any time you can delete from the Newsletter by clicking on the Unsubscribe button in all emails at the bottom center. You can write to customer service on support@mettw.com support.
Please note that cancellation from the Newsletter will not result in the interruption of service communications regarding order confirmations or shipment of your orders. Please note that for technical reasons the deletion from the newsletter may not be instantaneous.
How long your personal data is stored
Your information will not remain permanently in our system, if we do not need it, it will be deleted. We will keep your personal data for as long as you are our customer.
You can request the deletion of your data at any time by writing to our customer service. Keep in mind that some order data will need to be retained to fulfill tax, legal, regulatory, dispute resolution, or other regulatory requirements.
Privacy Policy Changes
If you make any changes, you'll find the updated version in this section of the site.
Cookie
We use Cookies on our website, if you want more details we invite you to read the updated cookie policy below.
How to Contact Us
At any time, you can contact our customer service support@mettw.com
Data Processing Owner
LETISAN SRL
Owner's email address:support@Mettw.com
Types of Data Collected
Among the Personal Data collected by this Application, either independently or through third parties, are: name; surname; email; Cookies; username; phone number; Usage data; province; status; City.
Full details about each type of data collected are provided in the dedicated sections of this privacy policy or through specific informational texts displayed before the data is collected.
Personal Data can be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this Application.
Unless otherwise specified, all data required by this Application is required. If you refuse to disclose them, it may be impossible for this Application to provide the Service. In cases where this Application deems some Data as optional, Users are free to refrain from disclosing such data, without this having any effect on the availability of the Service or its operation.
If you have any concerns about which Data is mandatory, you are encouraged to contact the Owner.
The possible use of Cookies - or other tracking tools - by this Application or the holders of the third-party services used by this Application, if not otherwise stated, is intended to provide the Service requested by the User, in addition to the additional purposes described in this document and in the Cookie Policy, if available.
You take responsibility for the Personal Data of third parties obtained, published or shared through this Application and guarantees that you have the right to communicate or disseminate them, freeing the Holder from any liability to third parties.
How and where the collected data is processed
Treatment methods
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The treatment is carried out by computer and/or telematics tools, with organizational methods and with logic closely related to the stated purposes. In addition to the Owner, in some cases, they may have access to the Data other parties involved in the organization of this Application (administrative, commercial, marketing, legal, system administrators) or external entities (such as third-party technical service providers, postal couriers, hosting providers, computer companies, communication agencies) also appointed, if necessary, Responsible for Treatment by the Holder. The updated list of Managers can always be requested from the Treatment Owner.
Legal basis for treatment
The Owner treats Personal Data about the User if one of the following conditions is true:
- You have consented for one or more specific purposes; Note: In some jurisdictions, the Holder may be authorized to process Personal Data without the consent of the User or another of the legal bases specified below, until you opt out of that treatment. However, this is not applicable if the processing of Personal Data is regulated by European personal data protection legislation;
- treatment is necessary for the execution of a contract with you and/or the execution of pre-contractual measures;
- treatment is necessary to fulfill a legal obligation to which the Owner is subject;
- treatment is necessary for the execution of a task of public interest or for the exercise of public powers in which the Holder is invested;
- treatment is necessary for the pursuit of the legitimate interest of the Owner or third parties.
However, it is always possible to require the Owner to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.
Place
The data is processed at the Owner's operating locations and in any other place where the parties involved in the treatment are located. For more information, contact the Owner.
Your Personal Data may be transferred to a country other than your country. To obtain more information about the location of the treatment, you can refer to the details section on the processing of Personal Data.
You are entitled to information about the legal basis of the transfer of data outside the European Union or to an international public law organization or made up of two or more countries, such as the UN, as well as security measures taken by the Holder to protect the Data.
You can check whether any of the transfers described above are taking place by reviewing the section of this document on the details of the processing of Personal Data or ask the Owner for information by contacting him at the extremes shown at the opening.
Retention period
The data is processed and stored for the time required by the purposes for which it was collected.
Therefore:
- Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be withheld until the execution of that contract is complete.
- Personal data collected for purposes attributable to the Owner's legitimate interest will be withheld until that interest is fulfilled. You may obtain further information about the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner.
When the treatment is based on your consent, the Holder may retain your Personal Data for longer until that consent is revoked. In addition, the Holder may be obliged to retain personal data for a longer period in accordance with a legal obligation or on the orders of an authority.
At the end of the retention period, personal data will be deleted. Therefore, at the end of this term, the right of access, cancellation, adjustment and the right to portability of the Data can no longer be exercised.
Purpose of the Processing of Collected Data
Your data is collected to enable the Holder to provide the Service, comply with legal obligations, respond to requests or enforcement actions, protect your rights and interests (or those of Users or third parties), identify any activities malicious or fraudulent, as well as for the following purposes: Content Comment, Contact You, Payment Management, Address Management and Sending Of Email, Remarketing and Behavioral Targeting, Saving and Managing Backups, and Statistics.
To obtain detailed information about the purpose of the treatment and the Personal Data processed for each purpose, you can refer to the section "Detailed information on the processing of Personal Data".
Details on the Processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
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Content commentary
Comment services allow Users to make and make public their own comments regarding the content of this Application.
Users, depending on the settings decided by the Owner, can also leave the comment anonymously. If the email is among the Personal Data released by you, it may be used to send notifications of comments regarding the same content. Users are responsible for the content of their comments.
If a third-party comment ingering service is installed, it may collect traffic data about the pages where the comment service is installed, even if the Users do not use the comment service.
Direct managed comment system (This Application)
This App has its own content commentary system.
Personal data collected: last name; Cookies; email; name; Username.
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Contact you
Contact by phone (This Application)
Users who have provided their phone number may be contacted for commercial or promotional purposes related to this Application, as well as to meet support requests.
Personal Data Collected: Phone Number.
Mailing List or Newsletter
By registering with the mailing list or newsletter, the user's email address is automatically placed in a contact list to which email messages containing information, including commercial and promotional information, can be transmitted. related to this Application. Your email address may also be added to this list as a result of registering with this Application or after making a purchase.
Personal data collected: city; Usage data; email; province; Was.
Contact Form (This Application)
By filling in the contact form with your Data, you agree to use them to respond to requests for information, quote, or any other nature indicated by the form header.
Personal data collected: last name; email; name; data types as specified by the service's privacy policy.
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Payment management
Payment management services allow this Application to process payments by credit card, bank transfer or other tools. The data used for payment is acquired directly by the carrier of the requested payment service without being treated in any way by this Application.
Some of these services may also allow you to send messages to you scheduled, such as emails containing invoices or notifications about payment.
PayPal
PayPal is a payment service provided by PayPal Inc., which allows you to make payments online.
Personal Data Collected: Various types of Data as specified by the service's privacy policy.
Stripe Inc
Stripe is a payment service provided by Stripe Inc.
Personal Data Collected: Various types of Data as specified by the service's privacy policy.
Treatment location: USA – Privacy Policy.
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Address management and sending of email messages
This type of service allows you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with you.
These services may also allow you to collect data about the date and time that the user sees the messages, as well as the user's interaction with them, such as information about clicks on links entered in messages .
Mailchimp (The Rocket Science Group, LLC.)
Mailchimp is an email management and sending service provided by The Rocket Science Group LLC.
Personal data collected: email.
Treatment location: USA – Privacy Policy. Subject adhering to the Privacy Shield.
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Remarketing and behavioral targeting
This type of service allows this Application and its partners to communicate, optimize and serve advertisements based on your past use of this Application.
This activity is done through usage tracking and the use of Cookies, information that is transferred to partners to whom the remarketing and behavioral targeting activity is linked.
In addition to the opt-out options offered by the following services, you may opt out of receiving cookies for a third party service by visiting the Network Advertising Initiative opt-out page.
Remarketing Google Ads (Google Inc.)
Remarketing Google Ads is a remarketing and behavioral targeting service provided by Google LLC or Google Ireland Limited, depending on where this Application is used, which links the activity of this Application with the network of advertising Google Ads and the DoubleClick Cookie.
Users can choose not to use Google cookies to personalise ads by visiting the Ad settings Google.
Personal data collected: Cookies; Usage data.
Treatment location: USA – Privacy Policy – Opt Out. Subject adhering to the Privacy Shield.
Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a Remarketing and Behavioral Targeting service provided by Facebook, Inc. that links the activity of this Application with the Facebook advertising network.
Personal data collected: Cookies; Usage data.
Treatment location: USA – Privacy Policy – Opt Out.
Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a Remarketing and Behavioral Targeting service provided by Facebook, Inc. that links the activity of this Application with the Facebook advertising network.
Personal data collected: Cookies; Email.
Treatment location: USA – Privacy Policy – Opt Out.
Remarketing with Google Analytics (Google Inc.)
Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC or Google Ireland Limited, depending on where this Application is used, which links the tracking activity carried out by Google Analytics and its Cookies with the advertising network Google Ads and the Doubleclick Cookie.
Personal data collected: Cookies; Usage data.
Treatment location: USA – Privacy Policy – Opt Out. Subject adhering to the Privacy Shield.
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Saving and managing backups
This type of service allows you to save and manage backups of this Application on external servers managed by the service provider. These backups may include both the source code and the contents of the application and the data provided to this Application by you.
Backup to Dropbox (Dropbox, Inc.)
Dropbox is a backup save and management service provided by Dropbox Inc.
Personal Data Collected: Various types of Data as specified by the service's privacy policy.
Treatment location: USA – Privacy Policy.
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Statistics
The services in this section allow the Treatment Owner to monitor and analyze traffic data and are used to track the user's behavior.
Google Analytics (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses the Personal Data collected to track and examine the use of this Application, compile reports and share them with other services developed by Google.
Google may use Personal Data to contextualize and customize ads from its advertising network.
Personal data collected: Cookies; Usage data.
Treatment location: USA – Privacy Policy – Opt Out.
User Rights
Users may exercise certain rights with respect to the Data processed by the Owner.
In particular, you have the right to:
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withdraw consent at all times. You may withdraw your consent to the processing of your previously expressed Personal Data.
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oppose the processing of their data. You may object to the processing of your Data when it occurs on a legal basis other than consent. Further details on the right of opposition are provided in the section below.
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access your data. You are entitled to obtain information about the data processed by the Owner, certain aspects of the treatment and to receive a copy of the Processed Data.
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check and ask for the adjustment. You can verify that your Data is correct and request that you update or correct it.
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get the limitation of treatment. When certain conditions apply, you may request to restrict the processing of your Data. In this case, the Owner will not treat the Data for any other purpose other than its retention.
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delete or remove your Personal Data. When certain conditions apply, you may request that the Owner delete your Data.
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receive their data or have them transferred to another holder. You have the right to receive your data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain its unhindered transfer to another holder. This provision is applicable when the Data is processed with automated tools and the treatment is based on your consent, a contract of which you are a party, or on contractual measures related to it.
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make a complaint. You may make a complaint to the relevant personal data protection authority or take legal action.
Details on the right of opposition
When Personal Data is processed in the public interest, in the exercise of public powers in which the Holder is invested or to pursue a legitimate interest of the Holder, the Users are entitled to object to the treatment for reasons related to their particular situation.
Users are advised that, if their data is treated for direct marketing purposes, they may object to the treatment without providing any reason. To find out if the Owner treats data for direct marketing purposes, users can refer to the respective sections of this document.
How to exercise rights
To exercise your rights, Users can direct a request to the Contact Details of the Owner indicated in this document. Requests are filed free of charge and processed by the Holder as soon as possible, in any case within a month.
Cookie Policy
This App makes use of Cookies. To learn more and to view the detailed information, you can consult the Cookie Policy.
Learn more about treatment
Defense in court
Your Personal Data may be used by the Owner in court or in the preparatory stages of its eventual establishment to defend against abuses in the use of this Application or related services by the User.
You state that you are aware that the Owner may be obliged to disclose the Data at the behest of the public authorities.
Specific information
At your request, in addition to the information contained in this privacy policy, this Application may provide you with additional and contextual information regarding specific services, or the collection and processing of Personal Data .
System Logs and Maintenance
Due to operational and maintenance-related needs, this Application and any third-party services it uses may collect system logs, i.e. files that record interactions and may also contain Personal Data, such as User IP address.
Information not contained in this policy
Further information in relation to the processing of Personal Data may be requested at any time by the Controller of the Treatment using the contact details.
Responding to "Do Not Track" requests
This application does not support "Do Not Track" requests.
To find out if any third-party services you use support them, you are invited to consult your privacy policy.
Changes to this privacy policy
The Treatment Owner reserves the right to make changes to this privacy policy at any time by notifying the Users on this page and, if possible, on this Application and, if technically and legally feasible, by notifying The Users through one of the contact details they have. Please consult this page frequently, referring to the date of last modified at the bottom.
If the changes affect treatments whose legal basis is consent, the Holder will re-collect your consent if necessary.
Legal definitions and references
Personal Data (or Data)
It constitutes personal data any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a physical person identified or identifiable.
Usage Data
It is the information automatically collected through this Application (also from third-party applications integrated into this Application), including: the IP addresses or domain names of the computers used by the User connecting with this Application, the addresses in Uniform Resource Identifier (URI notation), the time of the request, the method used in forwarding the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response from the server (good end, error, etc.) the country of origin, the browser and operating system characteristics used by the visitor, the various time connotations of the visit (e.g. the time of stay on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of pages consulted, parameters related to the operating system and the user's computer environment.
User
The individual who uses this Application who, unless otherwise specified, coincides with the Interested.
Interested
The person to whom the Personal Data refers.
Responsible for Treatment (or Responsible)
The individual, legal, the public administration and any other entity that deals with personal data on behalf of the Holder, as set out in this privacy policy.
Treatment Owner (or Owner)
The individual or legal entity, the public authority, the service or other body that, individually or together with others, determines the purpose and means of the processing of personal data and the tools adopted, including the security measures related to the operation and use of this Application. The Controller of the Treatment, unless otherwise specified, is the owner of this Application.
This Application
The hardware or software tool through which Users' Personal Data is collected and processed.
Service
The Service provided by this Application as defined in its terms (if any) on this site/application.
European Union (or EU)
Unless otherwise specified, any reference to the European Union contained in this document is intended to extend to all current member states of the European Union and the European Economic Area.
Cookie
Small portion of data stored within the user's device.
Legal references
This privacy policy is written on the basis of multiple pieces of legislation, including articles. 13 and 14 of the Regulation (EU) 2016/679.
If not otherwise specified, this privacy policy applies only to this Application.
