During the online purchase phase, remember to always indicate a valid phone number, which can be used by the courier for any useful communications about your shipment.

We also recommend specifying practical indications for delivery: the name on the intercom, the name of the company or the presence of the concierge.

- Orders confirmed by 10 a.m. will be dispatched the same working day or the following working day. The working day is considered from Monday to Friday, excluding holidays.

- Orders confirmed during weekends or during holidays will be processed on the first working day after the warehouse opens.

Transit time: 3- 21 days (in disadvantaged areas the courier delivers every 48-72 hours)


The customer must make sure to provide a right addresswhere there will be someone to receive the parcel.


Not picking up a delivery does not mean a return.

The customer is obliged to accept the goods he has purchased. If the customer does not collect his goods, he causes:

  • a storage charge for the sender
  • it could involve returning the product to the sender.

In the event of a return to the sender, the product will be kept available for a new shipment for a period of time at Mettw's discretion, but all management, stock and shipping costs  I'm at customer's charge.

DISCLAIMER wrong address:

It is the buyer's responsibility to ensure that the address has been entered correctly. In most cases, orders are shipped the next business day and address changes can only be made by the end of the day of your order. Contact us by email at, indicating as object: "Wrong address, order noand (indicate the order number) ".

We ask you to always double check the shipping address. We will not be responsible for orders that are sent to the wrong address.

Our goal is to provide the best service to our. customers. This means doing everything possible to process the order and send it, traceable ... as quickly as possible!

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