The general conditions deal with the functioning of the online store, the rights of the users and the commercial relationship between supplier and customer. Before using the site, it is necessary to read these general conditions carefully. By using this site you are informed of the general conditions, the protection of personal data and the legal notes and you accept these conditions. In the event that you do not agree with the conditions, please do not use the site. The pages contain the links of other sites that are not under the control of the supplier, therefore the exclusive responsibility lies with their authors, not the supplier. The supplier and all authors of the supplier's online content, involved in their creation, are not responsible for the damages deriving from access to such contents or their accuracy or impossibility to use the information and any errors or deficiencies in its content. The supplier has the right to modify the general conditions by updating this publication. These revisions of the conditions are binding on you.
Registration is not required for order execution. Just fill in the required fields with your personal information and the information you need for delivery. On the first page, where you fill in the data, simply tick the box "Save data for next time". So you don't have to fill in the data again.
The provider allows the following payment methods:
- PayPal (online payment through the website www.paypal.com). After confirming the payment method, you will be redirected to the server www.paypal.com, where you have to follow their instructions. Once payment is fully implemented, your order is dispatched by post.
- Credit card (Mastercard, Visa). To guarantee maximum payment security, the online transactions of your purchases paid by credit card are carried out with Verisign certification, through a secure server that adopts the SSL protection system. This system takes care of encrypting the information typed, so as to make their interception impossible.
Delivery times and method
The online store accepts orders 24 hours a day. All orders received from Monday to Friday until 14.00 will be dispatched the same day. Orders received after 14.00 will be dispatched the next working day. Orders received on Saturdays, Sundays and public holidays will be shipped on the first working day. In the event that the product at the time of the order is no longer available, the delivery period extends in accordance with the time of delivery of the goods by the manufacturer. The stocks of each product are appropriately reported.
Prices and shipping costs
The prices of the products in the online shop are expressed in Euro (€) and already include value added tax (VAT), unless expressly provided otherwise. The prices are valid at the time of the order and do not have a predetermined validity. The prices are valid in case of payment with the above methods under the above conditions. Despite efforts to ensure that the information is as up-to-date and accurate as possible, it may happen that the pricing information is incorrect. In this case, or if the price of a product is changed during the processing of the order, the supplier will allow the customer to withdraw from the purchase, and at the same time will offer the customer a solution that will go to mutual satisfaction. The sales contract between the supplier and the customer is entered into when the supplier confirms the order. From this moment on, all prices and other conditions are fixed and are valid for the supplier as well as for the customer. The offer of the online store is valid while stocks last, unless otherwise indicated.
Priority shipping is a service we offer to our customers who wish to receive their order in advance. Each customer who pays for this service has the advantage of receiving the package first, regardless of the time slot in which the order was made. In the event that two or more customers have chosen this service, whoever did it first takes precedence over others.
First select the product you want to buy, and then press the "Add to cart" button. On the right above in the cart is displayed the quantity and the total amount of the products ordered. To remove or reduce the ordered quantity of a specific product, press the "cart" button and then for the quantity of the product, select the desired number, or press the "basket" to delete the product. The order closing process is started by pressing the "Buy" button. The online store guides you through the following steps:
1st step - Customer information. Enter your e-mail address and delivery information (name, surname, address, telephone number).
2. passage - Delivery. Select a delivery method and enter the delivery address, in the case it should be different from the one entered in the first step.
3rd step - The payment method and the conclusion of the order. In this step, choose a payment method and complete the order. If you have a promotional code, enter it in the dedicated field.
4th step - summary and order confirmation.
After submitting the order, you will receive a summary of the products ordered from your e-mail address. The customer can always access information on the status and content of the order on the supplier website. The purchase contract for the products ordered between the customer and the supplier ends at this stage. By clicking on "Confirm order" you acknowledge that you are aware of and accept the general conditions which are published on the supplier's website.
It is possible to cancel the order until the product has been shipped. The product is deemed to have been sent when the second e-mail is received that the package has been prepared for shipment. To cancel / cancel the order, the cancellation request must be sent to our e-mail address, which must indicate the reference number of the order. In the event of a successful cancellation, you will be notified via email.
Money back guarantee
The guarantee "Satisfied or reimbursed" is applied to all products. With this guarantee, if an item does not exactly correspond to expectations, it can be sent back within 14 days from the date of receipt, in unopened package, following the procedure indicated for the refund.
The "Satisfied or reimbursed" guarantee is in fact extended from 14 days to the 10 days normally foreseen for distance selling. The warranty applies to all products with the exception of the Software and customized items on customer request for which the right of withdrawal is also excluded (Article 5 paragraph 3 letter c of Legislative Decree 185/99). The costs incurred for the return are borne by the customer.
If the product has already been used, however, you would like to make the return within 14 days of receiving the package, the return of the product is possible, but due to the use of the product the refund will be partial.
Right of withdrawal
Pursuant to art. 64 and following of Legislative Decree 206/2005, (Consumer Code), the Customer has the right to withdraw from the purchase contract for any reason and without giving explanations, under the conditions set out below. To exercise this right, the customer must contact our customer service by email to email@example.com . The goods must then be returned at the customer's expense and expense within 14 days from the delivery date of the goods (instead of within the 10 days provided for by the Consumer Code).
The products are under warranty if indicated on the warranty card or the invoice. The warranty is valid by following the instructions on the warranty and on presentation of the invoice. The guarantee periods are indicated in the guarantee or on the invoice. The warranty information is also shown on the page with the presentation of the product. If the warranty information is absent, the product is not under warranty or the data is currently unknown. In the latter case, the customer can contact the supplier who will provide updated information. The manufacturer is required by law to provide the customer with a guarantee that the purchased goods will function perfectly. The customer can request the warranty directly from the manufacturer or from the authorized service center. The customer can request the warranty with the warranty card and the seller's invoice. The manufacturer is required to carry out the warranty service within 45 days of receipt of the goods, otherwise replace the product with another equivalent and intact product. The customer can also request the guarantee from the supplier, but also in this case the provision of the previous paragraph applies. The return of the warranty goods must be made according to the conditions established by the manufacturer in the warranty card. The customer is not required to bear the return costs.
The extended warranty does not apply:
Extended warranty period: From the next day the expiration of the original manufacturer's warranty.
Protection of personal data
We know that the protection of personal data of visitors and users of our online store is in first place. Therefore, we 100% guarantee the security and protection of personal data in accordance with the Personal Data Protection Act (PDPA-1). By registering online, the user accepts that personal information is stored and used exclusively for the fulfillment of the order. The provider undertakes to permanently protect all personal user data. In no case will user data be delivered to unauthorized persons. The user himself is responsible for the protection of personal data, ensuring the security of his username and password.
When is the error material? When:
* the item does not have features that are necessary for its normal use or traffic
* the item does not have features that are necessary for a special purpose for which the consumer buys it, but the seller was aware of or should have known about it
* does not have features that have been expressly or tacitly agreed or prescribed
* the seller delivers an item that does not match the sample or model, unless the sample or model has been shown for informational purposes only.
How to check the suitability of the article?
Comparing it with another flawless article of the same type, as well as the manufacturer's declarations or indications on the article itself.
When is it a material error?
The customer must notify us in writing of the material error together with a precise description of it within the time prescribed by law and allow the control of this article. The company is responsible for factual defects that appear within two years from the date of receipt of the goods. The right to file an appeal for a material error of the article is specifically governed by the Consumer Protection Act.
The supplier can only contact the user through remote means of communication if the user explicitly consents to it. Subscription to our newsletter via the online store, the ticked box "Subscribe to newsletter" (news on the page, new offers, promotional campaigns) for registration or a registration application through other means of communication is considered as consent.
The supplier undertakes with his best efforts to ensure the timeliness and accuracy of the data published on its pages. However, product characteristics, delivery or price changes can happen so quickly that the supplier cannot correct the information on the web pages. In this case, the customer will be informed of the changes and will be allowed to withdraw from the contract or replace the ordered product.
Complaints and disputes
The supplier complies with current consumer protection legislation. The supplier undertakes with the best efforts to respect his duty to establish an effective system for handling complaints. The complaint can be sent by email to firstname.lastname@example.org. Within five working days, the supplier confirms that he has received the complaint, informs the customer how long it will be processed and keeps him informed of the procedure. The supplier is aware of the fact that the essential feature of consumer dispute, at least as regards judicial resolution, is its asymmetry between the economic value of the application and the costs incurred to resolve the dispute. It is also a serious obstacle for the consumer in initiating proceedings before the judge. Therefore, the supplier undertakes to resolve any disputes amicably.
The possibility of extrajudicial resolution
The supplier also allows the out-of-court resolution of disputes in the manner provided by the LAW ON THE EXTRAJUDICIAL RESOLUTION OF CONSUMER DISPUTES.